Client Intake, KYC, and Conflict Check
Run client intake, KYC verification, and conflict checks directly inside HAQQ - integrated with your client and matter database.
KYC Compliance Flow
Client IDLegal name, DOB, Gov ID
Beneficial OwnershipUBO identification
Source of FundsPEP screening
Compliance Sign-OffFinal approval
KYC Compliance for Law Firms
NavigateKnow Your Customer (from left sidebar)
KYC compliance is a legal requirement for law firms in most jurisdictions. eFirm's KYC module provides structured compliance forms that can be customized per jurisdiction and completed directly within client profiles. Pre-built templates include Lebanese Client KYC and UAE Client KYC.
- KYC is a legal requirement for law firms in most jurisdictions, which is why it is a module rather than a checklist someone keeps privately.
- Templates are per jurisdiction, because the questions a regulator expects in Beirut are not the ones expected in the UAE. Firms build their own with the same form builder used elsewhere.
- Every record ties to a contact. The recommended route is opening the KYC tab from inside the client, so all their information stays in one place.
- Status is visible before work starts. An engagement opened against a record that was never submitted is the exposure this screen exists to prevent.
- The conflict check runs against the firm's existing contacts and matters, and its result is recorded rather than remembered.
Recommended KYC Sections
| Section | Fields |
|---|---|
| Client Identification | Full legal name, date of birth/incorporation, nationality, government-issued ID, tax ID |
| Beneficial Ownership | UBO names, ownership percentages, identification documents |
| Source of Funds | Primary income sources, supporting documentation, PEP (Politically Exposed Person) status |
| Risk Assessment | Client risk rating (Low/Medium/High), sanction screening result, enhanced due diligence flag |
| Compliance Sign-Off | Compliance officer name, review date, approval status |
Configuring KYC Templates
NavigateFirm > Settings > Form Templates > KYC
Each KYC template uses the same form builder as other templates with the full set of field types. Create jurisdiction-specific templates compliant with local regulations.
Jurisdiction-Specific Templates
| Template | Regulation Reference |
|---|---|
| Lebanese Client KYC | AML Law No. 44/2015, Circular 83 (BDL) |
| UAE Client KYC | Federal Decree-Law No. 20/2018, Cabinet Decision No. 10/2019 |
| Custom Templates | Create additional templates for any jurisdiction using the form builder |
Where KYC Forms Live
KYC forms are accessible from two places:
| Location | How to Access | Best For |
|---|---|---|
| Standalone | Navigate to Know Your Customer in the left sidebar | Dedicated KYC management view, bulk reviews |
| Within a Contact | Open any contact > click "Know Your Customer" tab | Recommended — keeps all client info in one place |
Tip
The second approach (within a Contact) is the recommended workflow because it keeps all client information (contact details, matters, financials, KYC) in one place.
From Lead to Client
1
Lead Created
New prospect enters the pipeline through referral, inbound, or networking.
2
Pipeline Progression
Lead moves through stages: New → Contacted → Qualified → Proposal.
3
KYC Compliance
Complete KYC forms within the contact profile. All required sections verified.
4
Conflict Check
Clear conflicts of interest before engagement.
5
Conversion
Lead converts to Contact + Matter. All context, notes, and pipeline value preserved.
Summary
Jurisdiction-specific KYC compliance forms built into client profiles - from identity verification to beneficial ownership to compliance sign-off.