Email Integration and Communication
Connect your email to HAQQ - log client communications, attach emails to matters, and keep all firm correspondence in one place.
Email & Messaging
Email and Internal Messaging
HAQQ's email integration connects your email account directly to the platform. Send, receive, and manage emails from inside HAQQ - with every message linked to the right contact and matter. Internal communication happens via the Messaging panel (top bar chat icon) with direct messages and group conversations.
- Email sits inside the practice-management system so client correspondence attaches to the matter instead of living in one person's inbox.
- Until an inbox is connected, this is what the module shows. Connecting is done per person, not once for the firm.
- Mail and calendar come across on the same authorization, over a connection the firm controls.
- Once connected, messages send and receive from here and link themselves to the right contact and matter.
- Internal messaging is deliberately separate from email. Quick questions go here; anything that needs a record goes to the matter as email, a note, or a task comment.
Internal Messaging
The Messaging panel supports direct messages between team members and group conversations. Create groups for deal teams, practice groups, or office-wide channels. When a deal closes, the group can be left in place as a historical record of team communications.
When to Use What
Quick internal questions: Messaging. External client communication: Email (linked to the matter). Status updates that need a record: Matter notes. Task-specific instructions: Task comments. Document sharing for review: Matter > Files tab (version-controlled, linked to the matter, indexed by AI).
Summary
Email linked to matters and contacts, plus internal messaging with direct and group channels - all inside the platform.