Client and Contact Management
Manage all your clients, counterparties, and contacts in HAQQ - linked to matters, documents, and billing for a complete legal CRM.
Your Firm's Central Directory
NavigateContacts (from left sidebar)
Every person and organization your firm works with - clients, opposing counsel, judges, vendors, referral sources - lives here. Contacts are organized into tab-based views: All Contacts, People, Organizations, Client (People), Clients (Organization), Old Clients, and Archive. You can create custom tabs using the (+) button.
- Everyone the firm deals with lives here: clients, opposing counsel, judges, vendors, and referral sources.
- Views split the same directory by type and relationship, and firms add their own tabs for the cuts they use daily.
- Contacts are what everything else attaches to. A matter links to a client, an invoice is addressed to a contact, a lead converts into one.
- People and organizations sit in one table. An organization carries its own matters and invoices; a person can be a client, a counterparty, or neither.
- KYC status travels with the contact, so the compliance question is answered before the engagement opens rather than during it.
Contact Detail Tabs
Person Contact Tabs
| Tab | What You See | Why It Matters |
|---|---|---|
| General Info | Name, email, phone, address, organization link | Core identification and communication details |
| Matters | All legal matters involving this contact | Instant view of the full relationship |
| Financial | Invoices, expenses, payment history | Billing status at a glance before any meeting |
| Files | Documents linked to this contact | Quick access to engagement letters, IDs, contracts |
| Calendar | Meetings and events with this contact | Meeting history and upcoming appointments |
| Know Your Customer | KYC compliance forms | Compliance status without navigating elsewhere |
| Tasks | Tasks involving this contact | Action items related to this client |
| Leads | Leads associated with this contact | Business development pipeline tracking |
| SharePoint | Documents via M365 integration | Requires Microsoft 365 integration |
Organization Tabs
| Tab | What It Contains | Admin Action Needed |
|---|---|---|
| Members | People linked to this organization | Ensure all relevant contacts are associated |
| Matters | All matters for this organization | Review periodically for completeness |
| Financial | Invoices, expenses, payments | Reconcile billing status |
| Files | Shared documents | Organize by matter or category |
| SharePoint | External documents via M365 | Configure M365 integration |
| Know Your Customer | KYC forms for this organization | Configure KYC templates |
Scenario
Preparing for a client meeting
You have a meeting with a major corporate client in 30 minutes and need to be fully briefed.
Steps
Open the client contact profile > scan Matters tab (3 active matters) > check Financial tab (one overdue invoice) > review Files tab (latest engagement letter) > check Calendar tab (last meeting was 2 weeks ago).
Result: In 2 minutes, you have a complete picture: active matters, billing status, document status, and meeting history. You walk into the meeting fully prepared.
Labels: What Each Contact Is To You
NavigateContacts > (contact) > Label
The directory deliberately holds everyone together — your client, the other side, their counsel, the judge. That is only workable once each contact carries a label saying which of those it is. Labels are colour-coded so the role is legible at a glance in a long list, and they are what the filters run on.
The Roles Worth Labelling First
| Label | Who it covers |
|---|---|
| Client | The party you act for — whether a person or a company. |
| Opponent | The party on the other side of the matter. |
| Opponent lawyer | Counsel acting for the other side. Kept apart from Opponent because you correspond with them, not with the party. |
| Judge | The bench. Also where an arbitral tribunal sits, on matters that have no court. |
Tip
These four are the floor, not the ceiling. Add your own for the roles your practice actually distinguishes — experts, referral sources, court clerks — and pick colours the team will read the same way.
Important
Label contacts as you create them. Retro-fitting labels across a directory that has grown for months is the slowest part of a migration, and until it is done every filter returns the whole list.
Scenario
Two stages, in order
Work enters the firm in a fixed sequence: first you establish who the client is, then what the legal matter is. The directory mirrors that.
Steps
Create the contact and label it Client. Then create the matter and link that contact to it, adding the opponent, their counsel and the bench as contacts with their own labels.
Result: The matter carries every party with its role attached, and the directory can be filtered down to just clients, just opponents, or any role you have defined — instead of one undifferentiated list of names.
How Contacts Connect to Everything
When you create a matter, you link it to a client contact. When you create a lead, you link it to a prospect. When you generate an invoice, it is addressed to a contact. Import contacts from CSV or Excel, export for reporting, filter by any field, and configure columns and views from Settings.
Summary
Every person and organization your firm works with - connected to matters, invoices, KYC, files, and meetings across nine detail tabs.