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    Trust, risk & security

    Client Trust & Satisfaction

    Trust, satisfaction and reuse rates for AI across legal work products.

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    IllustrativeUpdated 2026-07-08

    Client Trust & Satisfaction Survey

    Survey of 2,400+ legal professionals measuring trust, satisfaction, and willingness to reuse AI-generated outputs across different work product categories.

    Illustrative estimate - a directional figure for scenario framing, not a measured benchmark. Do not read these as measured per-vendor results.

    As a directional estimate, trust in AI output tracks how structured the task is rather than how "legal" it is. Compliance Checklists (80 trust, 90% would-reuse) and Document Review Flags (75 trust, 88% would-reuse) score highest, while Client Communications sits lowest at 45 trust and just 48% would-reuse. The gap suggests lawyers are comfortable delegating rule-based, checklist-style review to AI but remain wary of letting it touch judgment-heavy or client-facing work, where a wrong call carries relationship risk, not just an error to catch.
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