Data Processing Agreement
The agreement that governs how HAQQ processes personal data on your instructions - where each clause lives, and how to get a counter-signed copy.
Last updated: 29 June 2026
Book III of the HAQQ Terms operates as the data processing agreement wherever HAQQ processes personal data on a customer's behalf. It is published in full on the privacy notice; the summaries below point to it and do not replace it.
Read the full text of Book IIIDPA reference in the documentation
What the agreement covers
Section B
Roles of the parties
Who is controller and who is processor, for business and personal subscriptions, and where HAQQ acts as an independent controller for its own billing, security and compliance.
Section D
Processing principles
The instructions HAQQ processes on, the limits that apply to them, and the commitment that customer content is not used to train or fine-tune models.
Section L
Sub-processors
The categories of sub-processor HAQQ may engage, the obligations imposed on them, how the current list is made available, and the fifteen-day right to object to a new one.
Section M
Security measures
The technical and organisational measures: encryption in transit and at rest, tenant isolation, role-based access, logging, monitoring and incident response.
Section N
International transfers
Regional data residency where it has been committed, and the lawful transfer mechanisms relied on when data moves across a border.
Section O
Audit rights
What compliance evidence HAQQ makes available, and the conditions under which an audit can be requested.
Section P
Breach notification
What counts as a personal data breach, the notification path, and how the parties share breach-management costs.
Section Q
Retention, export and deletion
How long data is kept, how to export it, how deletion and anonymisation work, and when a certificate of deletion is available.
Request a counter-signed copy
Accepting the Terms puts the agreement in force without a separate signature. If your procurement process needs an executed copy, your own template reviewed, or standard contractual clauses attached, contact us and we will route it to legal.